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Automotive Service Advisor


Salary Range: $65,000 – $75,000

Don’t miss this exciting opportunity for a Service Advisor in a professional workshop that has a reputation for high quality service. We are seeking an Experienced Automotive Service Advisor. It is a Secure full-time position in a very supportive environment surrounded by a modern, clean and well equipped workshop. We are a Family-Owned Business in Caboolture that enjoys the support of the Repco Authorised Service Nationwide network.

This is a significant role within our business so our ideal applicant will have previous experience as an Automotive Service Advisor, previous experience as an Automotive trade parts interpreter or be a trade qualified motor mechanic with a strong willingness to learn and grow in the role.

Key skills and attributes include:

  • A high level of personal presentation.
  • The ability to work in a team environment.
  • A friendly and approachable personality.
  • A pro-active work ethic.
  • Efficiency and reliability.
  • Be agile and flexible to change and have the ability to think on your feet.
  • Exceptional customer service skills – on the phone and in person.
  • Well-developed telephone technique.
  • Strong interpersonal and communication skills.
  • High diligence.
  • Outstanding time management and organisational skills.

The Main Responsibilities of the Service Advisor are:

  • Meeting customers.
  • Taking enquiries and service bookings.
  • Writing up repair orders and delegating work to technicians.
  • Keeping customers up to date with vehicle progress.
  • Liaising with the technicians to complete Estimates for vehicle servicing and repairs.
  • Supporting junior staff and supervising workloads.
  • Gaining authorisation from customers for additional work.
  • Helping bring new business into the service department.
  • Greet customers and provide a friendly and professional first point of contact.
  • Assess customer service requests and recommend appropriate service and repairs.
  • Provide customers with accurate estimates of costs and time required for services and repairs.
  • Schedule service appointments and communicate with customers regarding the status of their repairs.
  • Coordinate with the service department to ensure that repairs are completed on time and to the required standard.
  • Maintain accurate records of service and repair history, parts used and labour hours.
  • Communicate with customers regarding recommended maintenance and other services to improve the performance and longevity of their vehicles.

In return, we are offering:

  • A competitive remuneration package aligned with experience and with the opportunity for KPI bonuses that align with the growth of the business.
  • A wonderful team environment.
  • No weekend work – only Monday to Friday.
  • Excellent working conditions and secure employment.

If you’ve been looking for that long-term opportunity to be part of a high-performing business that looks after its people the way it should, don’t hesitate to apply!

If you have the drive and ability to be an important key function of this successful team, you are encouraged send a cover letter and your Resume.

Apply Now